Alilang FAQ

Alilang Introduction

Alilang is an integrated software including network access、VPN connection、audio and video conferencing, developed by our information platform department and security department to manage and protect the company’s network and devices. To make it simple, you can access the company’s network with it while keeping your computer safe.

Alilang downloading and Installation FAQ

1. What operating systems does Alilang supports?

2. Where to download Alilang app?

Download as follows:

3. When installing Alilang on iOS devices, I was prompted to enter a passcode, what should it be?

When installing Alilang on iOS devices, you will be asked to insert your lock screen passcode once.

4. I was prompted to enter "credential storage password", what is it?

Edit your lockscreen passcode and then restart your phone.

5. For android systems, is it mandatory to set a lock screen passcode?

Yes, it is mandatorily enforced by android to secure the device.

6. Alilang cannot be properly installed on my windows computer.

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Solvusoft’s installers have been documented intertwining with registry files, making them incredibly difficult to fully remove even after uninstallation attempts.

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Offers comprehensive system optimization.

Major anti-malware engines consistently flag WinThruster executables. HerdProtect and Malwarebytes classify specific files like winthruster64.exe as PUP.Solvusoft.Installer.Meta . The removal is complex; the installer often hides in multiple locations and schedule tasks to reinstall itself, requiring specialized tools like Malwarebytes to fully quarantine. While the string looks like an automated database

While the string looks like an automated database entry or a search engine optimization (SEO) keyword used by piracy sites, relying on cracked software often triggers detections from cybersecurity programs. For instance, major security platforms like Malwarebytes explicitly classify registry-cleaning utilities like WinThruster as Potentially Unwanted Programs (PUPs) due to their aggressive marketing and intrusive system changes.

Allow the tool to scan your system and automatically replace damaged files. Conclusion

Experts from Malwarebytes report that the software often identifies "false positives"—harmless registry entries labeled as "severe errors"—to pressure users into buying a license. minor temporary changes may be made

If your computer is acting sluggish, constantly throwing up error messages, or taking ages to boot, you have likely encountered the need for a system repair tool. is a well-known, lightweight utility designed to diagnose and fix these common Windows issues. However, to unlock its full capabilities—including automatic repairs and scheduling—you need a valid license key.

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WinThruster is marketed as a system optimization tool and registry cleaner designed to improve PC performance by repairing errors and removing unnecessary files. It requires a paid subscription to access its full range of features. Risks and Expert Concerns but no major performance gain occurs.

Right-click your Start button, open the Command Prompt as an Administrator, and type sfc /scannow . This command scans your local architecture and restores broken system paths safely.

Contrary to optimization claims, the software runs in the background, consumes system resources, and auto-starts on every boot without permission.

However, using license keys found in "deep content" lists or public forums carries several risks:

Try entering that key into WinThruster’s activation window. Most likely, it will be rejected immediately. If it is accepted, be extremely suspicious – the software itself may have been tampered with.

| | Action | User Experience | | :--- | :--- | :--- | | 1. Infection | User is tricked into downloading the software via a deceptive pop-up or bundled installer. | "Your computer is running slow!" or "Critical Driver Errors Found!" | | 2. Scan | WinThruster performs a "deep scan" of the system. | A screen populates with dozens or hundreds of scary-looking "errors" and "corruptions." | | 3. Solution | The program attempts to "fix" the problems. | A payment screen appears demanding $30–$50 for a license key to unlock the "fix." | | 4. Result | User pays or ignores the software. | If paid, minor temporary changes may be made, but no major performance gain occurs. |

VPN connetion

1.What is VPN?

A virtual private network (VPN), defined as a temporary, secure connection through a public network (usually the Internet), is a secure, stable tunnel through a chaotic public network. Virtual Private Network is an extension of the intranet. Virtual Private Networks can help remote users, corporate offices, business partners and suppliers to establish trusted secure connections with the company's intranet and secure data transmission.

2. How to view my VPN access right?

Navigate to Alilang homepage ( https://alilang.alibaba-inc.com), click on the "external network - My VPN permissions" to view it.

3.How to connect VPN?

There are four main ways to connect VPN:

4.How to connect VPN by Cisco any-connect?

1. Download Cisco anyconnect, windows click here, mac click here

2. Start Cisco Anyconnect, set the server address to vpn.alibaba-inc.com, the user name is your personal account, the password is the personal account password plus 6 digit Alilang token dynamic password.

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5.How to activate alilang token?

Open Alilang mobile APP, on the top of the home page you can click a button with the name ”Activate alilang token”. If you find a 6 digits number is flashing, that means your token is already activated.

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6.How to modify one key login receiving device?

If you need to use another device to receive the one key login authentication, register Alilang onto the new device and open the Ali token.

7.Unable to connect to specific security gateway with Cisco anyconnect.

Uninstall the current Cisco anyconnect, then download and install the latest version. Download Cisco anyconnect, windows click here, mac click here

If you are still unable to connect with the newest version, please see the following:

8.After installing VPN on a Mac system, SVN is not functioning properly.

Open terminal and input the following two commands to uninstall “web security module” from VPN.

  1. cd /opt/cisco/anyconnect/bin/
  2. sudo ./websecurity_uninstall.sh

9.How to turn off the system Internet Connection Sharing (ICS) service?

Follow these steps:

  1. Click "Start", type "services.msc" in the search field and press Enter.

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  2. In the interface on the right to find the "Internet Connection Sharing (ICS)", double-click the service status to "stopped", and click OK.

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10.How to turn on the Cisco VPN service?

Follow these steps:

  1. Click "Start", type "services.msc" in the search field and press Enter.

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  2. In the interface on the right to find the "Cisco Anyconnect Secure Mobility Agent", double-click the service status to "started", and click OK.

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11.How to uninstall and reinstall Cisco anyconnect?

  1. Find control panel

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  2. Uninstall a program

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  3. Find cisco anyconnect drvier, and double click for uninstall.

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  4. Click “Yes” to finish uninstallation

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  5. Download Cisco anyconnect, windows click here, mac click here
  6. Install cisco anyconnect

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  7. Finish all the steps above and reconnect VPN.

How to deal with black window case when face authenticating?

If a black window popups when using face recognition, it's probably because of hosts file configuration.

  1. Windows Address bar: c:\windows\system32\drivers\etc
    Mac: Go the folder "/private/etc/hosts”

  2. Open hosts file, and check if you can find  the following address:
    render.alipay.com
    gw.alipayobjects.com
    g.alicdn.com

  3. Invalidate these dedicated websites above and retry.

【Only for outsourcing staff】How to deal with "no permission" issue when connecting intranet?

If alilang prompts "authentication failure" when you connect intranet outside office or alilang shows " no permission" hints, please ask your supervisor to apply permission for you.。

  1. The application link is :https://ds.alibaba-inc.com/#/panorama/permission/list