: In rare cases, a bug in the SSD firmware or the BIOS can cause false failure reports. Check the HP Support site for your specific model to see if a BIOS or SSD firmware update is available.
Corrupted power states (such as issues waking from Sleep or Hibernation) can cause the motherboard to drop the NVMe connection. Step-by-Step Troubleshooting Workflow
A Gen 4 NVMe SSD (e.g., Samsung 980 Pro) running in a Gen 3 HP slot can sometimes experience signal integrity issues, throwing Error 313.
In many documented cases, users have reported that even though the -313- error appeared, comprehensive hardware tests later confirmed their drive was perfectly healthy. Sometimes, a seemingly serious error can result from less critical issues like a temporary system glitch, an outdated BIOS (Basic Input/Output System), or a miscommunication between software components. For example, one user found that reinstalling the operating system triggered the error, but the hardware remained unaffected.
Let's clarify a common point of confusion: the "313" error is not an NVMe (Non-Volatile Memory Express) drive failure. Instead, it's a . You might see this error displayed as " SMART Hard Disk Error (313) " on a black screen. hp nvme ssd -313- error
Follow these sequential procedures to diagnose and resolve the error, starting with the simplest software adjustments and moving to hardware intervention. 1. Hard Reset the System
A poor connection between the M.2 pin connectors and the motherboard slot is a very common cause of this error.
This guide breaks down what this HP SSD error means, why it happens, and the step-by-step methods to fix it. Understanding the Error: Is it "-313-" or "3F3"?
If the BIOS fails to detect the drive entirely, standard software data recovery tools will not work because they require an active drive interface. If the data is critical, you must send the drive to a professional cleanroom data recovery service. They can manually extract data directly from the NAND flash chips. Selecting a Replacement Drive : In rare cases, a bug in the
: The drive's internal firmware has detected that one or more measurement values (like write errors or remaining life) are outside the normal operating range. False Positives
Buggy motherboard firmware can cause intermittent communication drops between the CPU and the PCIe lanes hosting the NVMe drive.
Create a bootable Linux USB (e.g., Ubuntu). Boot into it without installing. If the drive is in a read-only failure state, Linux may still be able to mount it and let you drag your files to an external drive. External Enclosure Method:
Physical misalignment is a frequent cause of the -313- error. Reseating the drive re-establishes clean electrical contact. Step-by-Step Troubleshooting Workflow A Gen 4 NVMe SSD (e
If you have completed all the troubleshooting steps, verified that the drive is seated correctly, and the HP Diagnostics tool still returns a "Drive Not Found" or "Failed" status, the NVMe SSD has likely reached the end of its lifespan.
In this article, we will dissect exactly what error 313 means, why it happens specifically to HP NVMe SSDs, how to recover your data, and—critically—how to fix the error or replace the drive.
If the drive mounts, immediately copy your critical files off it. If it does not register on a second computer, professional hardware data recovery services are your only remaining option. Choosing a Replacement Drive