Consult the official product documentation and release notes for your exact Genetec version and appliance model for precise procedures and supported features. For vendor-specific camera defaults, consult the camera manufacturer manual.
A mix of uppercase, lowercase, numbers, and symbols. Length: A minimum of 12–14 characters.
Ensure the Genetec Server service is actively running in the Windows Services console ( services.msc ). If the Directory service is stopped, the Config Tool cannot authenticate any users.
If the installer selected the first option (Windows Users), the admin / genetec pair might not work at all. In that case, you need a Windows administrator account. However, in 90% of fresh installs or appliance resets, the fallback is the , and the default is admin / genetec . genetec config tool default password
The Server Admin tool runs locally on the server hosting the Genetec Directory role. You can use it to reset the main Admin password. Log into the physical server hosting the .
Under the tab, click Change password and enter a robust, unique credential. 2. Implementing Strong Password Policies
Genetec Security Center separates its management environments into two primary applications. Both rely on the same central Directory database for authentication, meaning your administrative credentials apply to both tools. Consult the official product documentation and release notes
If the blank password or common defaults do not work, your system administrator password has likely been changed. If you are locked out of the Config Tool, use these steps to regain access. Method 1: Use the Server Admin Tool
While the core software often starts blank, specific hardware appliances and specialized tools use predefined factory logins. Default Username Default Password Admin [Leave Blank] Streamvault™ Appliance Admin admin Synergis™ Cloud Link admin softwire AutoVu™ SharpV Camera admin [Set during first setup] Genetec Cloudlink admin [Printed on unit label] How to Log In for the First Time
If you need to recover access, provide your exact product (e.g., Security Center 8.2, Synergis, Config Tool version) for more specific steps. Length: A minimum of 12–14 characters
Genetec Config Tool Default Password: Security Best Practices and Access Guide
, though modern versions require you to set this manually during the installation process. Versions 5.x and Later:
If you have access to the Genetec Server Admin web page (typically hosted on port 443 or 5001 of the main server), you can manage user databases or restore a previous configuration backup from a time when the password was known. Method 2: SQL Database Manipulation (Advanced)
Never share the primary Admin account among multiple employees.