: Tracks all actions taken by staff members. It records ticket edits, status changes, and configuration updates for accountability. 2. Third-Party & Community Plugins
Installing a plugin in osTicket is straightforward and does not require any core file modifications:
| Plugin Name | Description | Price | | :--- | :--- | :--- | | | Automatically assigns tickets to agents/departments based on keywords, email headers, or help topics. | Paid ($35) | | Ticket Auto-Close | Closes stale tickets after a defined period of inactivity (e.g., 72 hours). Sends reminders before closing. | Free / Paid | | Macros & Batch Actions | Allows staff to apply pre-set replies, change statuses, or add notes to hundreds of tickets at once. | Paid ($29) |
This plugin tracks and logs administrative and agent activity across the system. It records who changed a configuration, who deleted a ticket, or when an agent's permissions were modified, creating an immutable paper trail for accountability. 3. Storage and Performance Optimization osticket plugins list
Instead, a strange calm settled over him. He cracked his knuckles. He looked at the broken, chaotic, absurd list of plugins. For the first time, he didn't see a mess. He saw a conversation.
Capture specific data required for your industry (e.g., product IDs, hardware versions, service locations). Draft Auto-save Plugin
Allows you to export tickets to various formats (CSV, Excel) with enhanced filtering options. : Tracks all actions taken by staff members
Archives tickets before deletion to keep a record of old data. Slack / MS Teams
Do you need tools, or are you open to paid premium options?
. Whether you need to secure your login process, manage large file attachments, or connect with your team on Slack, the right plugin can transform your workflow. Third-Party & Community Plugins Installing a plugin in
These third-party and community plugins streamline daily workflows and prevent agents from repeating tasks.
: Essential for modern email authentication with providers like Microsoft (Office 365) and Google (Gmail).
The following report categorizes available plugins for , distinguishing between official core releases and widely-used community contributions. 1. Official Core Plugins
Enables Single Sign-On (SSO) by authenticating users based on their web server credentials.