Attempt authentication using regional admin accounts or secondary engineering profiles.

If you have forgotten your password or are experiencing issues accessing the system, you must reach out to your certified Genetec integrator to reset the credentials.

: Upon your first login, the system will prompt you to create a secure password. Server Admin : If you are accessing the Genetec Server Admin web interface (e.g., localhost/genetec

[Config Tool Homepage] ──> [User Management Task] ──> [Administrators Group] │ [Apply & Save] <── [Input Strong Password] <── [Properties Tab > Change Password]

Disable the acceptance of simple words or blank fields within Security Center: Minimum length of 12 characters.

Instead of using local Config Tool accounts, link Genetec to your Windows Active Directory so you can manage permissions through corporate IT groups.

Mandatory integration of uppercase letters, lowercase letters, numbers, and symbols.

"If it is your first sign in, or if you performed a factory reset, the default administrator username is root without password. You set the password the first time that you sign in."

Log into the Config Tool using the checkbox rather than standard SQL/Genetec authentication. 3. Contact an Authorized Genetec Channel Partner

-- Example conceptual query to reset local user status in custom schemas -- This must only be executed by a certified database administrator (DBA) UPDATE [SecurityCenterDatabase].[dbo].[UserTable] SET [PasswordHash] = 'NEW_KNOWN_VALID_HASH' WHERE [Username] = 'Admin'; Use code with caution.

If the blank password does not work, the default credentials have already been changed, or a custom password was set during the installation wizard. Server Admin Tool Reset