Download the latest compatible DSA installer ( .msi ) from your Deep Security Manager console. Run the installer and re-activate the agent. Clean Reinstall on Linux
If these show as stopped, attempt to restart the service. 3. Step-by-Step Resolution (Agent-Based) If basic service restarts fail, follow this sequence:
To install the Trend Micro Deep Security anti-malware driver offline, follow these steps: Download the latest compatible DSA installer (
: On newer systems, if Secure Boot is enabled but the Trend Micro key is not enrolled, the driver will be blocked from loading. Troubleshooting and Resolution Steps 1. Verify Core Services and Drivers
A recent operating system or kernel update is blocking the Trend Micro driver. Verify Core Services and Drivers A recent operating
If you want, I can expand any section into step-by-step commands for Windows or Linux troubleshooting, or draft a runbook/playbook tailored to your specific OS versions and agent release.
: The operating system kernel was updated to a version that the current Deep Security Agent version does not yet support. attempt to restart the service.
The failure to install the Anti-Malware driver (kernel module) is usually caused by one of the following factors:
However, a common and frustrating error message can appear in the Deep Security Manager (DSM) console or event logs: